Complaint

We want our customers to be completely satisfied with their product. If something is faulty or defective, we will of course take care of it - for years and until everything works perfectly.

We select our suppliers carefully to ensure that our customers receive only the best quality from us. However, occasional defects or damage cannot be ruled out. Since 1 January 2013, you have been legally entitled to a 2-year guarantee on every product purchased in Switzerland. During this period, defects that are already present at the time of purchase or occur within these two years will be repaired free of charge by us or directly by the manufacturer. However, this guarantee does not cover self-inflicted damage, glass breakage or natural material changes due to use.

Schubiger repairs even after the warranty period

Many problems only occur after the warranty has expired. For Schubiger, however, quality means that your furniture remains functional long after purchase. We do not see ourselves as mere salespeople, but continue to vouch for our products even after the sale. We remain your reliable point of contact for any complaints during and after the warranty period.

How does the repair work?

Depending on the complexity of the case, our experts will first take a look at it at your home. Some things can be repaired directly on site. If the repair is more complex, they will take the piece of furniture to our large workshop in Regensdorf and work diligently to fulfil your repair requests. Our experienced professionals can solve most problems. However, it all depends on what is broken, because unfortunately not all damage can simply be repaired. In many cases, we contact the manufacturer who, for example, can provide an upholstery service or replace individual parts such as transformers.

To prevent damage as much as possible in advance, it is important that you treat your furniture properly and maintain it regularly. Our furnishing consultants will be happy to show you what to look out for, as different materials and functions ultimately have different requirements. Humidity, pets or perspiration can be important influencing factors that need to be taken into account. When your furniture is delivered, you will receive a Schubiger care brochure in which you can look up everything you need to know about furniture care. The brochure is also available free of charge in our branches.

Contact customer service

What to do in the event of damage?

If damage has occurred to a surface, it is important to act as quickly as possible. The faster damage or stains on your furniture are treated professionally, the greater the chances of successful removal. Please contact our customer service team in good time.

You will also find high-quality care products in our range which, depending on the material, can prevent the formation of stains or safely remove stains. Our home consultants will also be happy to help you choose the right product.

Would you like to increase the longevity of your furniture and garden furniture? Then why not take advantage of our professional maintenance service. We also offer a maintenance service carried out by our specialist staff - for both solid wood furniture and leather.

TO THE CARE PRODUCTS